Returns and refunds
Time limit for returning an item
The customer has a legal period of 14 working days to exercise his right of withdrawal from the date of receipt of the goods without having to justify his reasons or pay penalties.
The return costs are to be borne by the customer. The customer will receive a full refund of the sums paid (excluding shipping costs) upon receipt and verification of the return of his goods without undue delay and no later than 14 days from the date on which he has exercised his right of withdrawal.
To proceed with the refund, simply fill in the following information and add it to the return package and also send it by e-mail:
Order number :
Surname, First name :
Items to be returned :
The sender’s address is 11 Rue de la Concorde 93160, Noisy-le-Grand to be addressed to HF Perspective to facilitate delivery to the letter carriers.
No hand deliveries will be accepted, returns will only be made by post. We recommend that you keep the return ticket as proof to speed up the reimbursement.
In order for the withdrawal period to be respected, the customer must send us his communication on the exercise of his right of withdrawal before the expiry of the withdrawal period.
There is no right of withdrawal for orders placed through a signed quotation.
Condition of the items
All returned items (items, original packaging, accessories, instructions, etc.) must be returned perfectly intact.
Upon receipt of the package, https://my-viking-jewelry.com/ will judge the perfect condition of the returned goods. Returns will not be accepted if the returned items have been visibly used or damaged by the customer and if this use or damage renders the items unfit for sale. If the return is refused by https://my-viking-jewelry.com/, the items will be returned to the customer at the expense of https://my-viking-jewelry.com/ without the customer being able to claim any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the goods sold.
Reimbursement of returns
Subject to compliance with these return conditions, https://my-viking-jewelry.com/ will reimburse the returned goods within 7 days of the return of the goods to the warehouse.
https://my-viking-jewelry.com/ will refund the Customer using the same refund method as the original transaction.